CASPIAN JOURNAL

MANAGEMENT AND HIGH TECHNOLOGIES

Mechanisms of quality assessment of electronic public services

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Mechanisms of quality assessment of electronic public services  // Caspian journal : management and high technologies. — 2011. — №1. — pp. 63-67.

The object of the research is mechanisms of automated quality assesment of public services. The aim of the research is the development of algorytms of automated assesment of public services quality in electronic form on the basis of mechanisms of automatically collected statistic and expert information.

Key words: quality assessment,electronic public services.