CASPIAN JOURNAL

MANAGEMENT AND HIGH TECHNOLOGIES

QUALITY MANAGEMENT of INFORMATION SYSTEMS BASED ON THE PROCESS APPROACH

Read

Knyazeva Oksana M QUALITY MANAGEMENT of INFORMATION SYSTEMS BASED ON THE PROCESS APPROACH // Caspian journal : management and high technologies. — 2016. — №2. — pp. 36-47.

Knyazeva Oksana M - Assistant, Astrakhan State University, 20a Tatishchev st., Astrakhan, 414056, Russian Federation, chobitoksana@mail.ru

The relevance of quality control problem of information systems (IS) is shown. It was noted that quality management should be based on the basic concepts, categories and principles of quality management theory, set forth in the standards of ISO 9000 series. The "quality of the IS" term is defined based on ISO 9000 and information system indexes are described that influence its level. These include: reliability; IS security for staff; cost of ownership of IS, the socio-economic impact of IS operation. It is proved that the reliability is characterized by a degree of properties provision of information processed in the IS. The basic principles of the ISO 9000 Standard, adapted to quality management of IS, are given. Based on the GOST 34.601-90 and GOST R ISO / IEC 15288-2005 the original IS life-cycle scheme is offered designed to address IS quality management tasks. The expediency of the using of IS quality management algorithm (based on ISO 9000 Standard) is justified that is embedded in the life cycle of IS.

Key words: информационная система, надежность, затраты на владение, социально-экономический эффект от эксплуатации, безопасность для персонала, обеспеченность свойств информации, ISO 9000, PDCA, жизненный цикл информационной системы, управление качеством, алгоритмы